Return & Refund Policy

1. ORDER CONFIRMATION AND POLICY ACKNOWLEDGMENT

1.1 Completing a purchase at Jessica's Studio signifies that you have thoroughly reviewed, comprehended, and agreed to the terms outlined within this Return & Refund Policy.

1.2 By finalizing your order, you confirm that you accept all specified return guidelines, conditions, and associated processing schedules. You also agree to follow the standard return procedure described below.

1.3 In cases involving payment disputes or chargeback claims, this policy document, along with relevant purchase logs, tracking updates, and written communications, will be presented as documentation to substantiate the transaction.

2. RETURN ELIGIBILITY AND TIME LIMITS

2.1 If you are dissatisfied with your purchase, eligible items may be returned within 30 days starting from the date of package delivery, provided specific criteria are satisfied.

2.2 Items submitted for return must remain completely unused, unworn, unwashed, and kept inside their original product packaging. Products should only have undergone standard handling necessary to inspect their basic nature and features.

2.3 Customers bear full financial responsibility for all return transport, postage, and administrative handling expenses.

2.4 Returned parcels are inspected and processed within 7 business days following receipt at our facility. Jessica's Studio maintains the right to decline return requests if items display evidence of improper usage, excessive wear, or post-delivery damage.

3. RETURN PROCEDURE

3.1 To launch a return request, please contact Jessica's Studio by sending an email to info@jessicasstudio.com within the designated 30-day window following delivery.

3.2 Your email request must contain your unique order identifier, a clear explanation for the return, your full legal name, shipping destination details, and photos depicting any reported product flaws.

3.3 Please await explicit return authorization and routing guidelines from our support team prior to shipping any goods back. Items dispatched directly to origin addresses without prior confirmation will be rejected.

3.4 We strongly advise shipping returns via traceable delivery services and retaining shipping receipts until processing is complete.

4. DEFECTIVE OR DAMAGED MERCHANDISE

4.1 Should your items arrive damaged or incorrect, please notify info@jessicasstudio.com within 2 days of delivery.

4.2 Please provide your order number, a summary of the defect, and high-resolution photographs or video footage clearly displaying the product issue.

4.3 Upon inspection and verification, Jessica's Studio may issue a replacement based on stock availability. In certain circumstances involving damaged items, physical returns may be waived. Replacement orders are typically prepared and dispatched within 7 to 14 business days.

5. LOST DELIVERIES AND UNCLAIMED PACKAGES

5.1 If a shipment becomes lost during transit, please inform info@jessicasstudio.com with your order details and tracking identification. We will collaborate with carrier representatives to investigate the matter and arrange a reshipment or refund once lost status is verified.

5.2 Packages that are rejected upon arrival, left unclaimed at regional distribution hubs, or returned due to customer address errors will incur a $35 CAD fee deducted from the final refund amount to offset return logistics and handling costs.

6. CANCELLATION AND RIGHT OF WITHDRAWAL

6.1 Orders may be canceled within 30 days of receipt in accordance with consumer rights. However, because order handling is automated, orders that have already been dispatched cannot be intercepted in transit.

6.2 If your items have already left the fulfillment center, you must receive the shipment and execute a standard return following the procedure outlined above.

6.3 To request a pre-dispatch cancellation, send an email to info@jessicasstudio.com clearly stating your wish to withdraw the purchase. Return postage expenses remain the responsibility of the customer.

7. DISPUTE RESOLUTION AND CHARGEBACKS

7.1 We encourage customers to email info@jessicasstudio.com regarding any order difficulties so we can work together toward a fair resolution.

7.2 If a payment dispute or chargeback is submitted through a financial institution without prior contact, we will supply the credit provider with complete order verification details, tracking information, and customer communication records. Unannounced chargebacks may lengthen resolution timelines and affect future purchasing privileges.

8. ADDITIONAL RETURN TERMS

8.1 All returned merchandise must be shipped directly to our central international warehouse in Asia at the customer's expense.

8.2 Jessica's Studio does not accept financial or operational responsibility for transit delays or local customs clearance hold-ups.

8.3 Due to health and hygiene standards, personal care items that appear worn, unsealed, or unsanitary will not be accepted for return or refund.

8.4 Returns are not free of charge; all shipping, postage, and handling fees are paid by the buyer.

9. CONTACT INFORMATION

9.1 If you have questions regarding these return terms or need assistance submitting a request, please contact our support team at info@jessicasstudio.com.